Refund and Returns Policy

Thank you for choosing Trutopis! We are dedicated to providing you with beautiful, high-quality earrings that you will love. If you are not completely satisfied with your purchase, we’re here to help. Please read our detailed refund and returns policy below to understand your options and rights.

Returns

We want you to be thrilled with your earrings! If you find that you need to return an item, we accept returns on unworn and undamaged items within 30 days of receipt. To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or call us at (555) 123-4567. Be sure to provide your order number, a description of the item(s) you wish to return, and the reason for your return.

  2. Return Authorization: Once we receive your return request, we will review it and provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.

  3. Pack Your Return: Safely pack the item in its original packaging, including any tags, cards, and accessories that came with it. Make sure the item is unworn and undamaged to avoid any deductions from your refund.

  4. Shipping the Return: Send your return to the address provided in the RA instructions. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. We will notify you via email once your return has been processed. If approved, your refund will be issued back to your original payment method. Please note:

  • Processing Time: Refunds can take 5-10 business days to reflect on your account, depending on your bank or credit card provider.
  • Shipping Costs: Please be aware that shipping costs are non-refundable. If you choose to return an item, the cost of return shipping will be deducted from your refund amount.

Exchanges

If you would like to exchange an item for a different style or size, please follow the return process outlined above. Once we receive your returned item, we can process your exchange as long as the new item is in stock. If the item you wish to exchange for is unavailable, we will gladly issue a full refund instead.

Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective item, please contact us immediately at [email protected] or (555) 123-4567. We will work quickly to resolve the issue by providing instructions on how to return the damaged item. You will receive a full refund or a replacement at no additional cost to you.

Important Notes

  • Customer Responsibility: It is your responsibility to ensure that the item is returned in its original condition. Items that show signs of wear or that do not meet our return criteria may be subject to a restocking fee or denied a refund.

  • Non-Returnable Items: Certain items, such as personalized or custom-made earrings, are non-returnable unless they arrive damaged or defective.

Contact Us

We are here to help! If you have any questions regarding our refund and returns policy or need assistance with your return, please reach out to us:

  • Phone Number: (270) 230-0973
  • Address: 701 Butler Rd, Leitchfield, KY 42754, US
  • Email: [email protected]

For more information about how we protect your privacy, please review our Privacy Policy.

Thank you for shopping with Trutopis! We appreciate your trust in us and look forward to providing you with beautiful earrings that enhance your style.